Return Policy
Thank you for shopping at chromeheartt.us. Please read our Return Policy carefully before placing an order.
1. Return Eligibility
Returns are accepted only if:
- The item is damaged, defective, or incorrect
- The return request is made within 7 days of receiving the product
- The item is unused, unworn, unwashed, and in its original packaging with tags intact
Items that do not meet these conditions will not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return:
- Sale or discounted items
- Used, worn, or washed items
- Items damaged due to misuse or normal wear and tear
- Orders placed incorrectly by the customer (wrong size, color, or design)
3. Return Process
To initiate a return, please contact us at:
Include your order number, a description of the issue, and clear photos (if applicable). Our support team will review your request and provide further instructions.
4. Refunds
Once the returned item is received and inspected:
- Approved refunds will be issued to the original payment method
- Refund processing may take 7–10 business days, depending on your payment provider
5. Shipping Costs
- Original shipping charges are non-refundable
- Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect
6. Shipping Time Disclaimer
Orders placed on chromeheartt.us typically take 15 to 20 days for delivery. Shipping delays caused by couriers, customs, or unforeseen circumstances are not eligible for refunds.
7. Exchanges
We do not offer direct exchanges. If eligible, you may return the item and place a new order.
8. Contact Us
If you have any questions regarding this Return Policy, please contact us at: